Refunds & cancellations

This policy explains how cancellations and refunds are handled for Flowtify launch sprints, MVP sprints, and ongoing improvement work. Product Fit Calls and initial project reviews are free.

Every paid project has an agreed proposal, statement of work, or service agreement. That project agreement will set out the price, payment schedule, start date, and any project-specific cancellation terms. If it conflicts with this policy, the project agreement takes priority.

Tell us as soon as possible if you need to cancel before the agreed start date. Unless the project agreement says otherwise, any prepaid amount will be refunded after deducting work already completed at your request and non-recoverable costs already committed specifically for your project. We will explain any deduction before processing the refund.

Flowtify reserves focused delivery time for fixed-scope work. Once work has started, fees relating to work already performed, delivery time already used, and costs committed for the project are not refundable.

If you have prepaid for work that has not been performed or committed, we will calculate any refund fairly against the agreed scope, work completed, and costs incurred. Pausing a project does not automatically cancel it or create a right to a refund.

If you need to move a sprint or call, contact us promptly. We will try to offer another date, subject to availability and any commitments already made for the original slot. Repeated or late changes may be treated as a cancellation where they make the agreed delivery window impractical.

If Flowtify cannot provide agreed work, we will offer to reschedule or refund the amount paid for the part of the service that has not been delivered. This does not affect any additional rights in your project agreement or rights that cannot legally be excluded.

Flowtify services are made to a client's brief rather than sold as off-the-shelf digital products. A change of mind after custom work has been completed does not automatically qualify for a refund. If a deliverable does not match the agreed scope, tell us promptly so we can assess it and, where appropriate, correct it under the project agreement.

Email hello@flowtify.co with the project name, the reason for the request, and the date you want the cancellation to take effect. We will confirm the position in writing and explain any calculation.

Approved refunds are returned to the original payment method where reasonably possible. Processing time can depend on the payment provider or bank. Nothing in this policy limits mandatory consumer or other statutory rights.